Information we collect
As mortgage originators we are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and / or contains information about you (“personal information’). In addition, our ability to provide you with a comprehensive service is dependent on us obtaining certain personal information about you, including:
a) Employment details and employment history;
b) Details of your current financial needs and objectives;
c) Details of your current financial circumstances including your assets and liabilities (both actual and potential), income and superannuation;
d) Information about your circumstances, family commitments and social security eligibility.
Consequences of not providing information
Failure to provide the personal information referred to above may affect the adequacy or appropriateness of the service we give to you.
Information collection policy
We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us.
Generally, collection of your personal information will be affected in either face to face interviews, over the telephone or by way of an online or facsimile communication. From time to time additional and / or updated personal information may be collected through one or more of these methods. We will only collect, maintain and use personal information about which is necessary for us to adequately provide to you the services associated with finding you the best loan for your circumstances.
We will not use or disclose personal information collected by us for any purpose other than:
a) The purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure;
b) Where you have consented to such disclosure
c) Where the National Privacy Principles authorise use or disclosure where required or authorised under law, in circumstances relating to public health and safety law and in connection with certain operations by or on behalf of an enforcement body.
We may use the personal information collected from you for the purpose of providing you with direct marketing material, however you may, by contacting us via any of the methods detailed below, request not to receive such information and we will give effect to that request.
In order to ensure that you receive a personal and tailored service, your personal information is generally held in your client file. Information will also be held in a computer database.
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as highly confidential. After hours access to our premises is controlled by allowing only personnel with security passes to access the premises. All computer based information is protected through the use of access passwords on each computer. Data is backed up and stored securely.
Access to your personal information
You may at any time, by contacting us via any of the methods detailed below, request access to your personal information and we will (subject to the following exceptions) provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held.
We will not provide you access to personal information which would reveal any confidential formulae or the detail of any in house or evaluative decision making process, but instead may provide you with the result of the formulae or process or an explanation of that result.
We will not provide you with access to your personal information if:
a) Providing access would pose a serious threat to the life or health of a person;
b) Providing access would have an unreasonable impact on the privacy of others;
c) The request for access is frivolous or vexatious;
d) The information related to existing or anticipated legal proceedings between us, and would not be discoverable in those proceedings;
e) Providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations;
f) Providing access would be unlawful;
g) Denying access is required, or authorised by or under law;
h) Providing access would be likely to prejudice certain operations by, or on behalf of an enforcement body, or an enforcement body requests that access not be provided on the grounds of national security.
We will endeavour to respond to any request for access within 14 to 30 days depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.
In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal.
Correction of personal information
We will endeavour to ensure that, at all times, the personal information about you which we hold is up to date and accurate. In the event that you become aware, or believe, that any personal information which we hold about you is inaccurate, incomplete or outdated, you may contact us via any of the methods detailed below and provide to us evidence of the inaccuracy or incompleteness or outdatedness and we will, if we agree that the information requires correcting, take all reasonable stpes to correct the information.